Shipping policy

1. Order Processing
Orders are processed within 2–5 business days.Customised / made-to-order products require 5–12 business days for production.Orders are not processed on Sundays or public holidays.
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2. Shipping Locations
We currently ship across India.
International shipping is not available at this time.
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3. Shipping Charges
Shipping charges are calculated at checkout based on product size, weight, and delivery location. Any applicable shipping fee will be clearly displayed before payment.
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4. Delivery Timeline
After dispatch, orders are delivered within 3–7 business days.
Delivery timelines are estimates and may vary due to courier delays, weather, or remote locations.
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5. Order Tracking
Once shipped, tracking details will be shared via email or WhatsApp.
Customers can track orders using the courier partner’s tracking link.
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6. Packaging
All products are securely packed.
Fragile items receive additional protective packaging.
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7. Incorrect Address
Customers are responsible for providing accurate delivery details.
Orders returned due to incorrect or incomplete address may incur additional shipping charges.
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RETURNS & REFUND POLICY
8. Returns
Due to the nature of our products:
Customised / personalised items are non-returnable and non-refundable.
Non-customised products are eligible for return only if damaged or defective.
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9. Damaged or Defective Products
If you receive a damaged or defective item, contact us within 24 hours of delivery.
An unboxing video and clear photos are mandatory for verification.
Claims without proof may not be accepted.
Email: info@artbeuro.com
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10. Refunds
Once approved, refunds are processed within 5–7 business days.
Refunds are credited back to the original payment method.
Shipping charges (if any) are non-refundable, unless the error is from our side.
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11. Cancellations
Orders can be cancelled only before dispatch.
Customised orders cannot be cancelled once production has started.
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12. Lost Shipments
In case of lost shipments, we will coordinate with the courier partner.
Resolution will be provided after confirmation from the courier service.
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13. Contact Information 
Business Name: ArtBeuro
Website: https://www.artbeuro.com
Email: info@artbeuro.com
WhatsApp: +91 8921596059

COMPLIANCE NOTES
This policy is compliant with:
✔ Razorpay merchant onboarding
✔ Shopify Payments review
✔ Indian banking & card network requirements
✔ Consumer protection guidelines